Course Objective:
To introduce the main concepts and techniques employed in achieving
and maintaining quality throughout the organisation.
Course Description:
This one-day course looks at some of the theories and best practice of
Quality and defines how Quality is a companywide focus and not just at
the heart of an operation. The course looks at some of the methods, tools
and techniques used to create a high Quality environment.
Course Programme:
This course will be a mixture of theory and practical examples. Active
participant discussion of the course topics is encouraged. The course will
cover the following:
- The concept of Quality
- The concept of Value
- Focusing Quality on getting business results
- Developing standards
- Concept of Total Quality Management
- Various Quality Methods
- Benchmarking and Performance Measurement
- Linking Quality to strategy
Various case studies of Practical Quality
The course will be a mixture of theory and practical exercises. The attendees
will be required to bring examples of quality issues they encounter in their
daily work.
Suitable For:
Managers and Team Leaders
Free telephone support is available to course attendees after the course.
Why Attend:
If your defect rate
and/or number of
complaints keep
going up. If your cost
of quality is killing
you. When your
company keeps
receiving or
supplying poor
quality, or if your
organisation struggle
to agree what quality
is