Course Objective:
To understand the purposes, methods and techniques of communication
as well as the effects and consequences of good and bad communication.
Course Description:
This interactive one-day course will provide delegates with a thorough
understanding of the virtues and pitfalls of communication. Through
practical exercises delegates will apply various types of communication
techniques.
Course Programme:
The attendees of this course will learn the theoretical and practical skills
necessary to communicate effectively and to recognise different types of
communication styles. The course will cover the following:
- Verbal and written communication
- Body language
- Voice control
- Questioning techniques
- Listening techniques
- Feedback
- Communication plan
- Communication styles
- Building a team
- Communication with individuals and groups
The course will be a mixture of theory and practical exercises. The attendees
will be required to bring examples of situations in their working day, which
they would like deal with in a more efficient way.
Suitable For:
Managers and Team leaders
Free telephone support is available to course attendees after the course.
Why Attend:
If you are drowning
in emails, if people
seem generally
confused about what
is going on. If the
coffee machine is the
best place to get
information. If the
rumour mill is
working overtime
and “nobody told
me” is the stock
answer to most
things